Elevate customer training with Dialpad as a Learning Experience Designer. Lead innovative programs while utilizing multimedia tools to enhance learner engagement in a remote-first setting.
As a Support Learning Experience Designer (LXD) at Dialpad, you'll be integral to enhancing our CX team's learning initiatives. You will design training solutions tailored to new hires and current employees, ensuring they meet organizational goals. With hands-on experience in instructional design and LMS management, you'll create engaging content that aligns with adult learning principles and drives success.
Key Responsibilities: • Analyze learning needs to design effective training solutions • Create multimedia instructional content and assessments • Incorporate adult learning principles into training programs • Oversee the management of the Learning Management System • Monitor learner progress and generate evaluation reports