Learning & Development Facilitator – US Market

Based in the Mexico Global Business Services Office, this role serves as a strategic partner and advisor to learners, business partners, and Owner/Operators.

Purpose: Oversee the delivery and management of virtual training classes for McOpCo and Franchisee employees within the US, ensuring restaurant employees and leaders are equipped with the right skills and knowledge to succeed.

Responsibilities:

• Oversee and drive delivery of virtual learning programs and courses to achieve developmental objectives for L&D within the US.
• Conduct virtual training that motivates, builds proficiencies, and improves individual performance and contribution to restaurant results.
• Use facilitation techniques to encourage active participation and collaboration during virtual training sessions.
• Adapt sessions in real‑time based on participant needs and progress.