Responsible for the development of the Store Technical Support staff; responsible of 15+ staff teams. Performs activities associated with identification, prioritization and resolution of reported problems.
Responsibilities
Ensure that all phases of support are properly coordinated, monitored, logged, tracked and resolved.
Assign personnel to various operations and direct their activities; review and evaluate their work and prepare performance reports.
Lead by example by taking calls and responding to emails when necessary or at the manager's discretion.
Maintain responsibility for the development, growth and integrity of Store technical Support staff.
Requirements
Level of Formal Education: A Bachelor's degree (BA, BS) or equivalent.
Area of Study: Computer Science / Business Management.