Step into a leadership role as an Assistant General Manager, dedicated to enhancing membership and member experiences. Drive engagement and create exceptional value for our community.
The Assistant General Manager is vital for fostering membership expansion and maintaining high standards in customer service. You will oversee the Amazing Trial Experience, guiding new members toward engagement and retention. This position balances sales activities with creating a memorable lobby experience, ensuring timely communication and follow-ups.
Key Responsibilities:
• Lead the enrollment of new members through insightful trials
• Create a welcoming and energetic atmosphere in the lobby
• Efficiently manage member inquiries through various channels
• Provide coaching to team members to enhance their skills
• Drive revenue through events such as camps and parties
Requirements:
• Strong organizational and leadership abilities
• High emotional intelligence and competitiv...