Drive impactful customer success as a Lead Technical Support professional at Climate X, based in London. Utilize your troubleshooting expertise to resolve complex platform issues for enterprise clients in our growing team.
In this pivotal role within the Customer Success organization, you will focus on customer interactions and technical support. Collaborating closely with teams across Product and Engineering, you will manage escalations, streamline support operations, and foster a customer-centric environment. This position is tailored for individuals who thrive at the intersection of technology and customer engagement.
Key Responsibilities:
• Support enterprise customers through the Climate X platform
• Collaborate with Engineering to resolve technical issues
• Maintain and optimize Zendesk for support operations
• Oversee customer onboarding and user management processes
• Analyze support trends and provide actionable insights
Requirements:
• Proven experi...