Drive operational excellence as a Technical Service Operations Lead. Your expertise will enhance incident management, improve communication, and support high-availability platforms effectively.
In this pivotal role, you will coordinate incident response and collaborate with cross-functional teams while analyzing production issues. The position requires strong incident management experience with ITIL knowledge, observability, and technical operations expertise. You'll thrive in a dynamic environment focused on enhancing platform reliability and addressing operational challenges.
Key Responsibilities:
• Serve as Incident Commander for high-impact incidents
• Manage incident communications to stakeholders and customers
• Conduct blameless Post-Incident Reviews (PIRs)
• Analyze trends and production bugs proactively
• Enforce incident management frameworks across teams
Requirements:
• 6+ years in incident management or technical operations
• Proven ability to ...