Become a Lead Solution Architect for CCaaS at Accenture, where innovation shapes the future of customer contact solutions. Take charge of strategic initiatives driving industry change.
In this pivotal role at Accenture, you will leverage your extensive experience in CCaaS technologies, particularly Amazon Connect, to enhance service delivery. With over 7 years in the field, you will lead complex projects and develop relationships with senior leaders to explore growth opportunities. Your strategic insight will guide the creation of effective architecture and migration plans, ensuring customer service excellence.
Key Responsibilities:
• Architect end-to-end solutions for CCaaS migrations
• Define and execute migration roadmaps for cloud deployments
• Collaborate with teams on omnichannel customer experiences
• Deliver innovative solutions utilizing AWS capabilities
• Manage project delivery from ideation through completion
Requirements:
• 7+ years in Cloud Cont...