Join OMERS as a Lead Service Designer to enhance member and employer experiences through innovative service design. This hybrid role requires expertise in facilitating workshops and transforming insights into actionable strategies.
As a Lead Service Designer within OMERS Pensions Department, you'll oversee end-to-end service design initiatives, leveraging 5+ years of experience in human-centered design methods. You'll collaborate across teams to research and understand needs, and create valuable service artifacts that drive alignment. Work directly with product and technology teams to turn insights into impactful service propositions.
Key Responsibilities:
• Lead cross-functional workshops to generate collaborative ideas
• Own service design projects from discovery to delivery
• Conduct qualitative and quantitative research to uncover needs
• Create service artifacts including journey maps and blueprints
• Partner with teams to align roadmaps and future solutions