Elevate your consulting career at PwC as a Lead SAP Service Delivery Manager. Drive operational efficiency by implementing software solutions and optimizing service delivery for SAP applications.
You will play a key role in ensuring that day-to-day operations not only meet but exceed client expectations. This position involves analyzing client requirements, managing service delivery metrics, and mentoring teams to enhance customer service excellence throughout the process of onboarding and issue resolution.
Key Responsibilities:
• Ensure daily service delivery aligns with customer needs
• Lead team efforts to achieve outstanding service metrics
• Manage escalations and communication with clients
• Develop and prioritize the service backlog with clients
• Oversee project financials and contract management
Requirements:
• 6+ years of experience in technology environments
• Background in consulting and managed services
• Strong ITIL knowledge and applicati...