Join FIKA as a Lead Retail Experience professional and revolutionize cannabis retail in Toronto. Manage operations, support staff, and deliver premier customer service every day.
In your role as a Lead Retail Experience, you will supervise both staff and store operations while ensuring a welcoming atmosphere for customers. Responsibilities include maintaining store appearance, managing cash, and handling complaints with professionalism. Your ability to mentor and motivate your team plays a vital role in upholding FIKA's high service standards.
Key Responsibilities:
• Manage opening and closing procedures, including alarm systems
• Assist customers while setting a service example for others
• Ensure all customer inquiries are addressed promptly
• Lead team training and educational initiatives
• Implement sales strategies to meet targets
Requirements:
• 2 years of experience in retail necessary
• High school diploma or GED required
• Strong background in ...