Join FIKA as a Retail Experience Lead in Edmonton, Alberta, and uphold high standards in cannabis retail. Guide your team while providing top-notch customer service and operational support.
FIKA, established as a premier lifestyle brand, seeks an experienced Retail Experience Lead to oversee store operations and staff. You will play a crucial role in maintaining product presentation, educating staff, and ensuring compliance and a clean store atmosphere. Customer satisfaction and team motivation are your primary goals.
Key Responsibilities: • Supervise opening and closing store procedures • Model exemplary customer interactions for staff • Develop strong relationships with customers • Lead team training and development initiatives • Manage escalated customer issues effectively
Requirements: • 2 years of retail experience essential • High school diploma or GED required • Clear criminal record and canna...