Become the Reservations Team Lead at Scandinave Spa Whistler, where your leadership will shape a stellar guest experience. This role combines operational oversight with a focus on customer sales and service excellence.
As the Reservations Team Lead, you will oversee daily team operations, training, and ensuring adherence to guest service standards. You’ll effectively manage reservations and assist with scheduling requests in the Massage Services department. If you're looking to make a difference in a collaborative environment, this full-time role is perfect for you.
Key Responsibilities:
• Answer and assist guests with clarity and professionalism
• Manage reservation processes with great attention to detail
• Train and develop team members continuously
• Support timely and accurate scheduling for massage services
• Facilitate a welcoming atmosphere in the Reservations area
Requirements:
• Experience in customer service and sales
• Proven leadership skills ...