Join Xplore Inc. as a Product Owner to transform customer engagement through innovative platforms in Cornwall, ON. Manage and prioritize key products like CRM and IVR while driving measurable improvements.
In this full-time position, you'll lead the vision and execution of critical customer and agent-facing technology platforms. Your role will focus on building out a prioritized roadmap that meets customer expectations and enhances operational efficiency. Collaborate with various stakeholders and agile teams to ensure streamlined delivery and continuous improvement of platform capabilities based on user insights.
Key Responsibilities: • Own the product vision for multi-year platform roadmaps • Align efforts with company’s strategic objectives • Oversee backlog management and prioritization • Champion customer advocacy in product decisions • Maintain compliance with industry regulations and standards