Foster exceptional member relations as the Membership Experience Team Lead at Canucks Sports & Entertainment in Vancouver. Focus on superior service and team leadership.
This role requires strong leadership and customer service skills within the Membership, Sales & Business Intelligence department. As a Team Lead, you will guide Account Executives and Membership Service Representatives, emphasizing service excellence and innovative revenue strategies. Collaborate with cross-functional teams to ensure a seamless experience for our members.
Key Responsibilities:
• Lead the Membership Experience team with effective coaching
• Conduct team meetings to ensure service standards are met
• Explore new revenue streams through member-focused initiatives
• Manage CRM training and data analysis for improved service
• Resolve member issues post-events and oversee ticketing processes
Requirements:
• At least two years in a supervisory customer service capacity
• Relevan...