Elevate customer experience as the Lead Manager for Loyalty Programs in Brampton, Ontario. This hybrid role combines strategic oversight with hands-on execution to drive engagement and retention.
In this senior leadership role, you will shape a transformative customer loyalty program, influencing how clients interact with our brand. Collaborating with cross-functional teams across marketing, operations, and finance, you'll ensure a seamless transition from legacy systems to modern technology. Your leadership will impact performance metrics and customer experience directly.
Key Responsibilities:
• Lead strategy and operations of the loyalty program
• Oversee validation within a new technology architecture
• Design and launch loyalty program framework
• Drive migration from legacy systems to current
• Manage program governance and performance metrics
Requirements:
• 5+ years in loyalty, CRM, or retention marketing
• 2+ years in leadership roles
• Experien...