Job Summary

Lead L3 Support Engineer – Imaging. Provide advanced technical leadership for the Cloud PACS application Merge Universal Viewer. Responsible for investigation and resolution of the most complex production and customer issues, leading sustaining development initiatives, and delivering hands‑on technical leadership across the codebase.

Key Responsibilities

Sustaining & Technical Leadership

• Act as a technical lead for sustaining development of the Merge Universal Viewer Cloud PACS application.
• Own and drive resolution of complex defects, customer escalations, and Level 3 support issues.
• Lead root‑cause analysis for production incidents and recurring reliability issues.
• Leverage AI‑assisted development tools to improve software delivery, diagnosis, and issue resolution.
• Improve application stability, performance, resilience, and operational serviceabilit...