Join Armstrong Collective in Vancouver as a Lead Guest Experience Specialist, a key role for enhancing our guests’ journeys. This seasonal full-time position runs until October, focusing on both leadership and guest satisfaction.

In this pivotal role, you'll organize daily operations at Stations, manage guest inquiries, and train new team members. You will ensure that every experience reflects our commitment to outstanding customer service and safety standards. Collaborating with internal teams, you'll also provide on-the-spot support during crucial train operations.

Key Responsibilities:
• Coordinate daily operations ensuring guest satisfaction
• Handle guest inquiries effectively through CRM systems
• Lead the team in train handling and safety procedures
• Train and coach new and returning staff
• Support the management team when necessary

Requirements:
• Certificate in tourism or hospitality is an asset
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