Elevate guest satisfaction by leading the Guest Experience Team at Scandinave Spa Whistler. This full-time role focuses on providing exceptional service and managing front desk operations.
As the Guest Experience Team Lead, you will guide your team in daily tasks while ensuring top-notch guest service at Scandinave Spa Whistler. Your leadership will boost morale, maintain high service standards, and support team members through complex situations. You will also be responsible for training staff and facilitating guest interactions about the Thermal Journey Experience, massages, and products offered.
Key Responsibilities:
• Lead and motivate the Guest Experience Team
• Assign and oversee daily operational tasks
• Resolve complex guest service issues
• Train new Guest Experience team members
• Provide detailed information on spa services to guests
Requirements:
• Previous customer service and leadership experience
• Strong verbal and written communication ski...