Elevate transformation initiatives as a Lead Functional Analyst for CRM Solutions. Focus on designing effective implementation strategies and enhancing integration with existing systems.
This lead role encompasses documenting the necessary functional capabilities and designing CRM architectures that incorporate AI principles. You'll collaborate extensively with business and IT teams to drive a high-level IT delivery strategy while addressing regulatory and interoperability challenges within cloud environments.
Key Responsibilities:
• Document capability requirements for CRM solutions
• Architect CRM data layers to support AI functionalities
• Assess integration strategies in line with compliance needs
• Develop and communicate security and consent models
• Create high-level IT delivery and data migration plans
Requirements:
• 10 years minimum experience in relevant CRM projects
• Background with SaaS platforms like Salesforce and Dynamics
• Knowledge of...