Join the Global Customer Support team as a Lead Engineer specializing in grid automation. This role emphasizes technical leadership and customer interaction, driving excellence in protection application engineering.
As part of the team, you'll focus on providing Level 3 technical support for products like Stafford and P40 series. Your responsibilities will include developing application notes, leading training sessions, and resolving customer issues. You'll work with R&D to ensure timely completion of projects and continuously adapt to evolving technologies in the protection domain while maintaining high-quality standards.
Key Responsibilities: • Provide L3 technical support on assigned product platforms • Create and develop application notes to enhance sales • Address and solve customer complaints effectively • Conduct product training sessions for customers • Organize and lead customer-facing events and seminars