Shape the future of customer service as the Manager of Customer Success at Henry Schein One. This role focuses on building a high-performing team dedicated to customer satisfaction.
You will lead efforts to establish a comprehensive Customer Success approach within the company. Managing Customer Enablement, Customer Success Managers, and Account Managers, your goal is to create lasting customer loyalty and drive revenue through successful post-sale transitions. With a strong emphasis on building effective strategies from scratch, you'll ensure customers realize the full benefits of our software.
Key Responsibilities:
• Establish and lead the Customer Success organization
• Design effective CSM and Account Management strategies
• Coach teams towards achieving performance goals
• Create scalable processes for customer onboarding
• Drive customer retention, renewal, and expansion strategies
Requirements:
• 7–10+ years in Customer Success or related roles
• Pr...