Elevate customer experiences as the Lead Customer Experience Operations Manager at Indigo. This role emphasizes sales growth through excellence in customer service and team motivation in a retail setting.
Indigo is looking for a skilled Customer Operations Manager dedicated to improving customer experiences and driving omni-channel sales. In this pivotal role, you will lead a team, analyze performance metrics, and facilitate effective sales strategies. You will also play a crucial role in developing a culture of engagement and continuous improvement among team members.
Key Responsibilities:
• Motivate the team to provide top-tier customer support
• Assess sales performance and identify improvement areas
• Advocate for the customer in decision making
• Implement omni-sales strategies leveraging technology
• Oversee customer initiatives, including social media engagement
Requirements:
• 2-3 years management experience in retail
• College degree or equivalent...