Conduct follow-up calls with beneficiaries, stakeholders, and program participants to collect feedback. Document feedback responses accurately and escalate critical issues when required. Maintain and update feedback databases. Support in identifying gaps and areas for program improvement. Ensure high-quality interaction with beneficiaries and address their concerns effectively. Requirements 12th class or Bachelor's degree in Social Sciences, Communications, or a related field. 02 years of experience in customer service, call center operations, or feedback collection. Strong communication skills in Kannada and other regional languages are a plus in addition to English language. Ability to handle sensitive conversations with professionalism. Experience in development programs is a plus.