Experience & Education ~2–4 years of experience in functional application support or business systems support ~ Bachelor's degree in Engineering, Computer Science, Information Systems, or equivalent ~ ITIL or application-specific certifications are a plus We are seeking a Functional Application Support Analyst to support business-critical applications covering CPQ (Configure, Price, Quote), Order Management, and Sales systems. The role will focus on L1/L2 functional support , issue resolution, user assistance, and collaboration with IT and business stakeholders. The candidate must be comfortable working in rotational shifts to support global users. Application Support Provide functional L2 support for CPQ, Order Management, and Sales applications Diagnose and resolve functional issues , data-related problems, and user errors Service Now, Jira) CPQ & Order-to-Cash Support Support end-to-end quote-to-order (Q2 O) and order-to-cash (O2 C) processes Product configuration and pricing rules ...