Work Mode: Hybrid position to work 3 days a week at the Mexico City office.
ID: 19964
Responsibilities and Duties
Investigate and drive support resolution with senior external clients, internal stakeholders and other Marquee engineering teams. Serve as point of escalation for support issues from Marquee Helpdesk (L1)
Providing mentorship and guidance to junior team members to ensure successful resolution of issues
Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms.
Automate manual processes to increase efficiency and reduce risk.
Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed.
Work closely with the engineering team to drive resolution of client issues.
Participate in on-call rotations and respond to i...