Job Description

Insight Global is seeking a Bilingual (English and French) L2 End User Desktop Support Analyst to join one of the Big 5 Banks on a 6 month contract with the possibility of extension. This role operates within a 24x7x365 support model and is responsible for restoring service for end-user–facing systems, resolving escalated incidents, and ensuring consistent adherence to service levels, security standards, and operational controls. The analyst works closely with internal technology teams and external vendors to support incident resolution and ongoing service reliability.

Key Responsibilities

• Provide Level 2 end‑user technical support in a 24x7x365 environment, ensuring timely incident resolution and adherence to service levels
• Act as an escalation point for Level 1 support and collaborate with Level 3 teams to resolve higher‑complexity issues
• Troubleshoot and support desktops, laptops, app...