We are looking for a creative, detail-driven, and employee-centric Knowledge & Experience Content specialist to lead the development, management, and optimization of knowledge assets across multiple formats for Shared Services-including ServiceNow knowledge base articles, job aids, process documentation, and internal presentations.
This individual will ensure all content is easy to understand, visually engaging, and aligned with our goal of enabling seamless self-service and empowering employees through exceptional support experiences.
You will serve as the key guardian of knowledge quality and accessibility, helping teams across the organization create content that’s clear, consistent, and useful.
Translate technical or operational language into clear, helpful, and engaging content that supports employee self-service.
Partner with stakeholders to develop or refine knowledge articles, presentations...