Take charge of the Knowledge & Content Platform as a Product Owner at BRP. Focus on enhancing dealer self-service through innovative content management and operational excellence.
This role is central to bridging business needs and technology, driving improvements in dealer interactions and productivity. You will spearhead initiatives for content governance, ensuring high-quality outputs that align with business goals while minimizing support costs. Your commitment to data-driven results will be key in enhancing self-service tools for dealers.
Key Responsibilities: • Drive adoption of dealer self-service through effective platform ownership • Develop and enforce a structured knowledge governance strategy • Lead content rationalization initiatives based on performance insights • Oversee content approval for relevance and accuracy • Partner with subject matter experts to maintain content integrity