Provide day-to-day customer support with a focus on efficiency, responsiveness, and service quality. Maintain scalable support infrastructure, including chatbots, knowledge bases, and automation flows. Identify platform issues, ticket bugs, and suggest platform improvements to enhance user experiences. Ensure exceptional customer service across both individual and enterprise clients, while maintaining efficiency. Monitor KPIs and performance metrics, aligning support outcomes with company-wide goals. Collaborate closely with Product, Engineering, Sales, and Marketing teams to create feedback loops, resolve escalations, and enhance the user experience. Manage and optimize support tooling, particularly Intercom, to streamline workflows and improve customer interactions. Analyze support data to identify trends, inform process improvements, and drive operational excellence.

Who You Are

3+ years of experience in customer support or user operations. Experience using s...