Take on the role of Technical Support Engineer with Martell Group in Kelowna. This full-time position focuses on addressing complex customer issues related to APIs and connectivity within Linux systems.
As a key member of the support team, your 2 to 4 years of experience in technical support, DevOps, or SRE will shine. You will capture and resolve varying support tickets, emphasizing frequent problems like API outages and memory failures. Strong analytical skills and proficiency with AWS services are essential for effective debugging and customer guidance.
Key Responsibilities:
• Manage and resolve diverse customer support tickets
• Analyze and prioritize issues for prompt resolution
• Diagnose third-party API and billing issues effectively
• Debug connectivity across various deployment types
• Guide customers in monitoring dashboards during issues
Requirements:
• 2 to 4 years in technical support or DevOps roles
• Proficient in SSH, Docker, and shell comm...