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Jr. Product Support Specialist

Hospitality Full Benefits Career Growth
Company

EllisDon

Location

vancouver, Canada

Posted

June 01, 2026

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About This Opportunity

You As a Jr. Product Support Specialist Will

Responsibilities

  • Serve as the primary point of contact for customer support inquiries and troubleshooting.
  • Work closely with our supply chain partners to ensure smooth onboarding of new users.
  • Provide ongoing product demos and support to users, promoting adoption and engagement.
  • Collaborate with the product team to relay customer feedback, identify recurring issues, and contribute to product improvements.
  • Maintain internal documentation and knowledge bases to support customer and team self‑service.
  • Serve as the main point of contact for troubleshooting and resolving technical issues related to the product.
  • Document and escalate complex issues to the appropriate teams for resolution.
  • Work with the QA, Support, Training and Product team to ensure continuous improvement of the solutions.
  • Assist in the development and execution o...