Jr Customer Support Associate (R/ Python)

Full‑time

Jr. Customer Service Associate will be responsible for offering service to the Issue Management team. The job will focus on developing coverages of level 1 and 2 using the established coverage global playbook in order to assure an accurate and timely input.

Responsibilities

• Expert on NIQ methodologies, global coverage playbook, and local FMCG dynamics.
• Ensure a clean input from client shipments data to guarantee appropriate analysis against NielsenIQ information.
• Maintain continuous communication and support with Issue Management local team to avoid misunderstandings, delays and guarantee quality in the analysis, working in partnership with them.
• Adhere to performance KPIs to improve quality performances and maintain work discipline.
• Manage complex and multiple databases.
• Interpret and inter‑relate variables to obtain accurate insights fr...