Pre‑sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.
Post‑sale: Responds to customer inquiries (RMA, status, delivery, etc.). Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.
SKILLS, KNOWLEDGE AND CERTIFICATIONS
Required Certifications and Training
Obtains and completes LMS training plan specific to assigned responsibility.
Experience Level with Business Tools
Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoin...