The Commercial experience executive is part of the commercial experience team reporting to the Commercial Experience Manager and deputed at an Experience Center.
What does Commercial Experience Executive do?
Welcomes, guides and manages walk–in from the floor greeting.
Develops the basic understanding of CRM system and all the portals linked with it.
Handles customer queries at the experience center and improves their experience by providing exceptional services.
Holds the highest possible quality standards for customer facilitation.
Maintains the product upsell from the experience center.