Support system optimization as an IVR-focused Technical Business System Analyst. This role requires strong communication skills and a robust background in IVR configuration.
As a key player in IVR design, you will work alongside development and delivery teams to align designs with business goals. Your role will involve customizing IVR prompts, monitoring system performance, and implementing updates based on stakeholder feedback. Your experience will help ensure that customer satisfaction remains high as you fine-tune call flows and processes based on analytics.
Key Responsibilities:
• Configure call flows and customize IVR scripts
• Implement necessary changes based on feedback
• Monitor and troubleshoot IVR performance
• Collaborate with product and business teams
• Improve customer experience through call flow adjustments
Requirements:
• 6-8 years as a Technical Business System Analyst
• Experience in the IVR domain
• Strong communication and teamwork...