BAT is evolving at pace into a global multi‑category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World. To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together! British American Tobacco Brazil has an exciting opportunity for an IT Technology Services Manager in São Paulo or Rio de Janeiro.

Your Key Responsibilities Will Include

• Lead the delivery, stability, and continuous improvement of WAN, LAN, WiFi (Cisco/Meraki).
• Oversee Local Data Center operations/support including compute, storage (NETAPP/HP), VMware, server OS lifecycle (Windows/Linux), backup execution (Arcserve), and recovery readiness.
• Monitor and manage supplier performance, contracts, and SLA adherence for network and data center services.
• Analyze service performance and structured root cause analysis data to identify trends and areas for...