Resolve and respond to Help Desk tickets in a timely manner to ensure the smooth operation of our IT infrastructure, including hardware, software, networks, systems, servers, etc.
Conduct various day-to-day activities, including new hire setup, changes and termination in various company-wide systems.
Investigate errors and issues to identify the root cause and resolve the issues; escalated as required.
Administer on-premises Windows Server and cloud infrastructure (ex. M365).
Assist with the deployment and implementation of new hardware, software and systems, etc.
Help design and implement new IT projects and integrations, and build documentation.
Education & Experience
Diploma or degree in Computer Science, Information Technology, or related field.
Previous experience in Help Desk, IT Support, or System Administrator roles.
Experience supporting Microsoft 365, Azure AD, and Linux...