Impact of the Role

In this role, you’ll resolve complex technical issues, ensuring our clients receive timely and effective solutions. You will manage escalated service requests and support key business technologies, playing a critical role in driving client success.

Position Details

• Department: Service Delivery
• Employment Type: Full Time
• Location: Vancouver, British Columbia
• Workplace type: Hybrid

What you will be doing

• Receive & respond to escalated service requests, incidents and change requests in a timely manner
• Maintain accountability to lower tier technical team members to assist with escalations that stretch beyond the tier 1 and/or tier 2 scope of support
• Train and educate VC3 clients on technical standards
• Troubleshoot and resolve issues with:
  • Customer line‑of‑business (LOB) applications and common applications like web browsers and Mic...