Job Responsibilities

• Deliver practical training to customer’s personnel on system operation, basic administration, routine maintenance tasks, system startup/shutdown, hardware replacement, and configuration procedures.
• Develop and maintain training materials such as user guides, SOPs, presentations, and step-by-step instructions based on operational requirements and system updates.
• Provide scenario-based training that reflects real operational workflows and procedures.
• Assess trainee performance, identify skill gaps, and provide additional guidance or refresher sessions as needed.
• Act as a liaison between customer operational personnel and IT engineering teams to ensure training content reflects actual system behavior, operational needs, and recent changes.
• Gather feedback from users to enhance training effectiveness and incorporate lessons learned into updated training content.
• Support users post-training when new features, updates, or o...