Provide first-level technical support via phone, email, chat, and ticketing system.

Diagnose and resolve hardware, software, and network issues.

Log, track, and manage incidents and service requests using ITSM tools.

Escalate unresolved issues to appropriate support teams.

Assist with onboarding/offboarding tasks including account setup and equipment provisioning.

Maintain documentation of procedures, known issues, and solutions.

Monitor system alerts and respond to outages or performance issues.

Support remote users with VPN, virtual desktops, and mobile device management.

Participate in continuous improvement initiatives and contribute to knowledge base articles.

Diploma or degree in Information Technology, Computer Science, or related field.

1–3 years of e...