Step into a vital role as an IT Support Technician focused on AWS support in Kanata. Your expertise will streamline workflows and enhance user satisfaction through effective troubleshooting.
We need an IT Support Technician passionate about modern IT practices, especially in cloud environments. Your significant experience will be invaluable in managing devices using Microsoft Intune and MDM tools to ensure compliance. Collaborating with various teams to resolve complex incidents will be a key aspect of this role.
Key Responsibilities:
• Deliver on-site support with desk-side troubleshooting and conferencing
• Resolve hardware and network issues while documenting solutions
• Maintain mobile and laptop assets using Microsoft Intune
• Use ticketing systems for efficient incident resolution
• Assist in compliance support with ISO and NIST standards
Requirements:
• 8+ years in troubleshooting Windows, macOS, and Wi-Fi tools
• Experience with MDM solutions, part...