**JOB FUNCTIONS**:
- Monitor, prioritize, document and assist in resolving end user help requests.
When possible troubleshoot and attempt immediate resolution through remote desktop or desk side.
- Escalate IT tickets as outlined to the appropriately experienced technician or administrator to maintain service level expectations as necessary.
- Test fixes to ensure problem has been adequately resolved.
- Support audio, video and web conferencing.
- Create user accounts and manage access controls based on company policies.
- Alert leadership of recurring issues or trends in incidents.
Recommend modifications to reduce user issues.
- Key participant in user testing, implementing, document creation and communication for information technology department and the end user.
- Report any computer abuse, HIPPA violations, unauthorized system access, software use violations or licensing concerns immediately to director of information technology.
- C...