Join Solutions 2 GO Inc. as an IT Support Specialist focusing on network and desktop infrastructure. This role caters to IT troubleshooting and user support in a dynamic enterprise setting.
In this role, you will manage support requests for IT systems while ensuring seamless operation for on-site and remote users. A strong background in network support and user assistance will be essential to perform effectively in this position. You will report directly to the IT Team Lead and collaborate with senior members.
Key Responsibilities:
• Provide technical support and troubleshooting for users
• Manage VOIP phone systems and mobile devices
• Document IT processes and configurations
• Troubleshoot hardware and network issues proactively
• Handle user permissions and security configurations
Requirements:
• Bilingual in English and Spanish preferred
• 2-3 years of relevant IT support experience
• Familiarity with Microsoft products and remote support tools
•...