This role is based in Richmond Hill, Ontario with mostly in office working (4-5 days a week in the office)

What you will do

• Act as the primary IT contact for our North American team, providing responsive, high-quality support across hardware, software and systems
• Own and improve IT support processes and workflows to ensure consistent service delivery in the region
• Manage and support Google Workspace, Microsoft 365, conferencing tools, endpoint management and security solutions
• Oversee provisioning, configuration and lifecycle management of laptops and IT assets for office-based and remote staff
• Lead response efforts for major incidents, including communication, root cause analysis and follow-up
• Maintain compliance with cyber security standards including ISO27001:2022, including regular auditing and reporting
• Ensure proactive maintenance, patching and security alignment across Windows, Mac and Linu...