The IT Support Specialist will provide technical assistance and troubleshooting support for computer systems, software, and network-related issues.

Responsibilities

• Troubleshoot hardware and software issues for employees.
• Install, configure, and maintain computer systems and networks.
• Provide technical support for operating systems (Windows, macOS, Linux).
• Maintain cybersecurity protocols and data protection measures.
• Assist with IT infrastructure upgrades and system improvements.
• Document IT procedures and train end-users.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience in IT support or help desk roles.
• Knowledge of networking protocols (DNS, DHCP, VPN).
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills for user support.