Contract/Perm & duration: 6 month contract to start (high possibility of extension based on performance)
Location: onsite M-F
Pay Rate: $25-35
Responsibilities
Provide onsite desktop and service desk support for office and lab users across Windows 11, Microsoft 365, and business and laboratory applications.
Perform end-user onboarding and device lifecycle management, including PC builds, imaging, encryption, setup, maintenance, upgrades, and inventory tracking within the CMDB.
Support Lab IT and Infrastructure operations, troubleshoot hardware, software, and local network issues, and maintain secure system configurations as needed.
Manage service desk queues, ticket escalations, SLA performance, and incident, request, problem, outage support and communications.