We are seeking a proactive and customer-focused IT Support Specialist to join our team in Lima, Peru. This role is responsible for providing high-quality desk-side and infrastructure support to ensure seamless business operations.
You will collaborate with both local and global teams, working in a fast-paced environment that requires strong technical expertise, adaptability, and excellent communication skills.
Key Responsibilities
Provide on-site and remote technical support via phone, walk-ins, and ticketing systems.
Log, prioritize, track, and resolve incidents and service requests in accordance with Service Desk procedures.
Monitor open tickets to ensure timely resolution and SLA compliance.
Escalate Tier 2 and Tier 3 issues when required.
Install, configure, maintain, and troubleshoot hardware and soft...