Enhance service delivery through technology with FIREFLY as an IT Support Specialist. This casual position involves troubleshooting, system maintenance, and providing tech assistance across the organization.
In this crucial role, you'll provide comprehensive technical support to staff, ensuring all systems run smoothly at FIREFLY. Collaborating closely with the Systems and Performance Management Team, you will address IT requests, diagnose issues, and maintain hardware and software. Your contribution is vital in empowering teams to deliver high-quality programs and services.
Key Responsibilities:
• Provide technical support for computer systems and software
• Diagnose and resolve hardware and software issues
• Document and track reported issues and solutions
• Set up applications, systems, and hardware
• Assist with maintaining the agency's intranet and website
Requirements:
• Diploma or degree in Information Technology or related field
• Experience in sup...