Elevate user experience in Toronto as an IT Desktop Support Engineer, specializing in troubleshooting and client management. This position emphasizes service level adherence while resolving requests and incidents efficiently.
You will be responsible for supporting End User Computing devices and resolving hardware/software issues promptly, ensuring a seamless operational environment. Utilizing your knowledge of ITIL and Service NOW, you will work closely with internal teams and vendors, providing excellent customer support while managing user data through platforms like Office 365.
Key Responsibilities:
• Resolve incidents for desktops, laptops, and mobile devices
• Update support tickets in accordance with SLA agreements
• Assist with coordinating vendor hardware replacements
• Manage desktop installations and service requests effectively
• Support AV setups for meetings and conferences
Requirements:
• Basic knowledge of the IT support landscape
• Good com...