Responsibilities
Diagnose and troubleshoot hardware, software, and infrastructure problems.
Manage requests and incidents through ticket management systems, documenting actions taken.
Provide effective solutions and analyze data to identify recurring trends or areas for improvement.
Implement corrective actions based on root‐cause analysis.
Create, update and manage operational standards and process documentation.
Provide support according to established processes and ensure compliance.
Train less experienced staff in IT tools and procedures.
Oversee and support contracted resources.
Collaborate with internal teams and external suppliers to ensure effective solutions.
Identify opportunities for improvement and propose changes to optimize services and processes.
Manage the relationship with external suppliers, providing follow‐up and ensuring compliance with standards.
Extend the workday according to the needs of the business.
Assis...